Refund policy
Refund Policy
Last Updated: April 2026
Opening Statement
We accept returns within 30 days of delivery.
Eligibility Conditions
To be eligible for a return, your item must be unworn, unwashed, with tags attached, and in its original packaging.
Return Window
Returns must be initiated within 30 days from the date of delivery.
How to Initiate a Return
To initiate a return, please email us at tyvior@outlook.com to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return in the email.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
Refund Method
Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item.
Restocking Fees
We do not charge restocking fees for returns.
Non-returnable Items
- Final-sale items
- Personalized or customized products
- Worn or washed merchandise
- Intimate apparel
Exchanges
To exchange an item, please return the original item for a refund and place a new order for the replacement.
FTC Mail Order Rule Right
If we are unable to ship your order within the promised timeframe, you may cancel for a full refund before shipment per FTC regulations (16 CFR Part 435).
State-specific Consumer Rights
California
California residents have specific refund rights under California Civil Code §1723. This policy is intended to satisfy those disclosure requirements and does not waive any consumer protections under California state law.
New York
Under N.Y. GBL §218-a, our refund policy discloses: (1) exceptions for items marked 'sale' or 'as-is'; (2) whether proof of purchase is required; (3) refund timeframe; (4) refund method (cash, credit, exchange); (5) any restocking fee. Absence of policy entitles the consumer to a 30-day refund right.
Massachusetts
Under 940 CMR 6.12, 'All Sales Final' or any restriction on returns must be clearly disclosed before the consumer completes the purchase. Failure to disclose is an unfair or deceptive trade practice under M.G.L. c. 93A.
Florida
According to Fla. Stat. §501.142, if the merchant does not accept returns, a conspicuous notice must be posted. Absence of any notice entitles the consumer to a 7-day return right (some sources cite 30 days for online sales).
Hawaii
Haw. Rev. Stat. §481B-5.5(b)(1) requires a mandatory conspicuous sign disclosing the refund policy. Absence of disclosure obligates the merchant to issue a refund.
Utah
Under Utah Admin. Code R152-11-10, adequate disclosure of the return policy on the website is required. Absence of disclosure entitles the consumer to return the item for a refund.
Connecticut
Conn. Agencies Regs. §42-110b-19 states that if no refund policy is posted, the default rule is a 7-day refund right for the consumer.
Virginia
Va. Code §59.1-200(A)(46) requires that the refund policy must be 'readily noticeable' at the point of sale. The Consumer Protection Act exempts merchants who offer a full unconditional refund within 20 days.
Damaged / Defective Items
If you receive a damaged or defective item, please contact us at tyvior@outlook.com for a replacement or refund, regardless of the standard return window.